Last Updated: August 19, 2026
Welcome to LIORVA & CO ("we," "us," "our," or "the Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to provide you with a seamless shopping experience for our jewelry products.
1.1 Information You Provide Directly
When you interact with our store, we may collect:
- Contact Details: Name, email address, shipping address, billing address, and phone number.
- Account Information: Username, password, preferences, and account settings.
- Order Information: Products purchased, transaction history, return and exchange records.
- Payment Information: Payment method, billing details, and credit/debit card information (processed securely by our payment processors; we do not store full card details).
- Communications: Any messages, inquiries, or feedback you send to us via email, contact forms, or chat.
- Custom Jewelry Details: If you request custom or personalized jewelry, we may collect design preferences, specifications, and any other details you provide.
1.2 Information Collected Automatically
When you browse our website, we automatically collect certain technical information, including:
- Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, products viewed, items added to cart, referring website, and click activity.
- Geolocation Data: Approximate geographic location based on your IP address.
1.3 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit a website. We use:
- Essential Cookies: Required for basic website functions, such as cart management and checkout.
- Functional Cookies: Remember your preferences and improve usability.
- Analytics Cookies: Help us understand visitor behavior and improve website performance.
- Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Fulfillment and Customer Service
- Process and fulfill your orders, including payment processing, shipping, and returns.
- Communicate with you regarding order confirmations, shipping updates, and customer support.
- Manage returns, exchanges, and warranty claims.
2.2 Personalization and Website Improvement
- Understand your preferences to offer a personalized shopping experience.
- Improve our website, product offerings, and user interface.
- Analyze website traffic and customer behavior to optimize performance.
2.3 Marketing and Promotions
- Send promotional emails, newsletters, and special offers (only with your explicit consent).
- Show personalized advertisements on social media and other platforms.
- Measure the effectiveness of our marketing campaigns.
2.4 Legal Compliance and Security
- Comply with applicable laws, regulations, and legal requests.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Protect our rights, property, and the security of our customers.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:
- Contract Performance: Processing is necessary to fulfill our contract with you, such as processing orders and providing customer service.
- Legal Obligation: Processing is required to comply with legal obligations, such as tax and accounting record-keeping.
- Legitimate Interests: Processing is based on our legitimate business interests, such as fraud prevention and website security.
- Consent: Processing is based on your explicit consent, such as for marketing emails, analytics cookies, and personalized advertising. You may withdraw your consent at any time.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners only as necessary to operate our business and provide our services.
4.1 Service Providers
We may share information with third-party vendors who perform services on our behalf, including:
- E-commerce Platform: Shopify Inc. hosts our online store and processes transactions.
- Payment Processors: PayPal, credit card, or other payment gateways that securely handle payment transactions.
- Shipping Partners: Carriers such as DHL, FedEx, or local postal services for order delivery.
- Marketing Platforms: Klaviyo, Meta (Facebook/Instagram), Google, Pinterest, and TikTok for email marketing, analytics, and advertising.
- Analytics Providers: Google Analytics to understand website traffic and user behavior.
- Customer Support Tools: AI-powered chat and support tools to assist with customer inquiries.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction, subject to this Privacy Policy.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
4.4 Affiliates and Business Partners
We may share information with our affiliates and business partners for marketing and promotional purposes, subject to your consent where required.
5. International Data Transfers
Because we serve customers worldwide and work with global service providers, your information may be transferred to and processed in countries outside your country of residence, including the United States, Canada, and other jurisdictions.
We ensure that international data transfers are protected by appropriate safeguards, including:
- EU-US Data Privacy Framework: For transfers to certified US entities.
- Standard Contractual Clauses: As approved by the European Commission for data transfers to non-EEA countries.
- Adequacy Decisions: Where applicable, transfers to countries recognized by the European Commission as providing adequate data protection.
By using our website and services, you acknowledge and consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their duties.
- Firewall and Security Monitoring: Our systems are protected by firewalls and regularly monitored for security threats.
- Encryption at Rest: Sensitive data is encrypted while stored on our servers.
- Employee Training: Our staff receives information security training to ensure compliance with privacy policies.
Please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Customer Accounts and Order History: Retained for the duration of our commercial relationship and for a period thereafter as required by law (e.g., 10 years for tax records in some jurisdictions).
- Marketing Data: Retained until you unsubscribe or withdraw your consent.
- Inquiries and Communications: Retained for a reasonable period to address any follow-up issues.
When personal information is no longer required, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
- Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal information, subject to certain exceptions.
- Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request a portable copy of your personal information.
- Right to Object: You have the right to object to processing of your personal information for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
- Right to Opt-Out of Sale/Sharing (California Residents): California residents have the right to opt-out of the "sale" or "sharing" of their personal information. We do not sell your personal information, but you can opt-out by using the "Do Not Sell or Share My Personal Information" link on our website.
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
9. How to Exercise Your Rights
To exercise any of the above rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law (typically 30 days).
To verify your identity, we may request additional information to confirm your identity before processing your request.
Global Privacy Control (GPC): We recognize Global Privacy Control (GPC) signals as valid opt-out requests for the sale or sharing of personal information.
10. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or other online services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. User-Generated Content
Our website may allow you to post product reviews, comments, or other user-generated content. Any information you post in public areas of our website will be visible to other users and the general public. We are not responsible for the privacy or security of information you voluntarily make public.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the top of this page and notify you through our website or other appropriate channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
By Email: info@liorvaco.com
By Mail: Unit A608, Building A, Tongju Industrial Park, No. 9 Huilong Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong
For privacy-related inquiries specifically, please include "Privacy Request" in the subject line of your email to help us process your request promptly.