RETURN & REFUND POLICY
1. No Physical Item Returns Policy
To avoid excessive international cross-border shipping costs for both parties, we do not accept physical item returns for all orders. You will not be required to mail items back to our warehouse under any circumstances.
2. What We Can Offer You
We provide two compensation solutions instead of product returns:
A. Manufacturing Defects (Free full replacement or partial refund)
If your jewelry arrives with factory flaws including broken pearls, obvious plating cracks, missing parts, wrong item/size shipped:
1. Send clear photos/videos of the defective goods + your order number via customer care email within 7 days after receiving your package.
2. Choose one solution:
Option 1: We send a brand-new identical jewelry to you free of charge, no extra fees.
Option 2: Up to 100% partial refund to your original payment account, you keep the item.
B. Personal Preference / Wrong Size / Dislike the Style
If you simply don’t love the design, pick the wrong ring size, or change your mind after receiving the package:
We cannot provide full refunds, but we will send you a one-time store discount coupon (15%-30% off) for your next jewelry purchase on Liorvaco. No returns or cash refunds for personal reasons.
3. Items Not Eligible for Any Compensation
We cannot offer replacement or refund for the following situations:
1. Tarnish, scratches or discoloration caused by improper wear;
2. Artificial damage: dropped, squeezed, scratched by hard objects;
3. Lost or stolen jewelry after your parcel is marked "delivered";
4. Clearance, flash sale and customized engraved jewelry.
4. Time Limit for Claim
All defect complaints must be submitted within 7 calendar days after delivery tracking shows signed. Claims submitted beyond this time frame will not be processed.
5. Refund & Coupon Timeline
• Partial refunds will be processed within 3-7 business days after we confirm your proof;
• Discount codes will be sent to your registered email within 24 hours once your request is approved.