We accept returns and exchanges within 30 calendar days from the date you receive your package.
Eligibility Requirements
- Items must be unused, unworn, undamaged, and kept in their original packaging.
- All original tags, accessories, and gift boxes must be included for a return or exchange.
- Custom engraved, personalized, or clearance items are non-returnable and non-exchangeable.
Return Shipping Responsibility
- Manufacturing Defects & Quality Issues (broken pearls, plating cracks, missing parts, wrong item shipped): We will cover the return shipping cost. Please contact our support team first to get a prepaid return label before sending the items back.
- Non-quality reasons (size issues, personal preference, or change of mind): Customers are responsible for all return shipping fees. Original shipping charges at checkout are non-refundable.
Return Process
- Send us an email with your order number and clear photos or videos of the item within the 30-day return window.
- Wait for our confirmation and return instructions before mailing back your package.
- Once we receive, inspect, and approve your returned item, the refund or exchange will be processed within 3–7 business days.
- Refunds will be issued to your original payment method.
Note
We reserve the right to reject returns that do not meet the above conditions. If you have any questions, please reach out to our customer support team.