FAQ

Standard shipping typically takes 12–20 business days. Expedited shipping takes 5–10 business days. Note: Delivery times may be slightly delayed during peak seasons.

We provide complimentary standard shipping on all orders over $69. You can upgrade to expedited shipping for an extra $8 at checkout.

Address modifications are only available within 12 hours after payment. Please contact us via email as soon as possible. Once the package is dispatched, we cannot adjust the destination.

Once your package ships, we will send a tracking number to your registered email. You can view delivery status on our order tracking page: account.liorva.co

We support PayPal, credit & debit cards. All payments are securely processed.

Orders can be canceled within 12 hours before shipment. If the item has already been shipped, cancellation is unavailable.

Due to high international logistics costs, returns are not accepted for change of mind, wrong size or personal preference. We recommend checking product dimensions carefully before purchasing.

Please contact us within 7 days upon receipt and attach clear photos of the product and package. We offer free exchange for qualified issues with no extra fees.

Most of our pieces are water-resistant. We suggest removing jewelry before swimming, showering or using perfume to extend service life.

Our brass gold-plated accessories are crafted with anti-tarnish coating. Proper storage away from moisture can effectively prevent oxidation.

Avoid contact with sweat, chemicals, lotion and seawater. Wipe with soft cloth after wear and store in dry packaging.

You can reach us through our Contact Us page. We will reply within 24 working hours.